EngageIM
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Multilingual website support and team collaboration

Engage. Connect.Grow Your Business.

Welcome customers on your website, keep original messages alongside translations, and follow through with conversation assignment, customer tags and team notes.

Get Started Discuss your setup
  • Free plan available
  • No credit card required
  • Easy setup
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Set up your workspace, one step at a time

Create a workspaceAdd a channelInstall the widgetConfigure assignmentStart helping customers

Powerful features

Everything You Need to Delight Your Customers

Website Support InboxHandle visitors from website widgets and standalone chat pages with conversation history and customer profiles.
Multilingual TranslationTranslate incoming and outgoing messages for your agents and visitors while keeping the originals available.
Automatic AssignmentRoute conversations by workload, ordered rotation or weight, and reconnect returning visitors with their previous agent.
Team CollaborationAssign chats, add notes and collaborate in real time.
Visitor opens the chat
Create or restore conversation
Assign using your routing rules
Respond and record the request
Add tags and team notes
Close and retain the history

Available integration options

Website widget
Standalone chat
OpenAPI
Webhook

Why businesses choose EngageIM

Better Engagement. Better Results.

Increase SalesConvert more visitors into customers with real-time conversations.
Save TimeReduce manual coordination with automatic assignment and message translation.
Happier CustomersRespond faster and provide personalized support that customers love.
Grow FasterCentralize communication and scale your business with ease.

Questions before you get started

How do I add chat to my website?

Open Integrations in your workspace, create a website widget or standalone chat channel, configure the allowed domains, and use the generated integration code.

Does translation replace the original message?

No. The original message is retained and its translation is displayed separately. Original messages remain available if translation fails. Successful translations use AI credits according to the applicable rules.

Can I connect social media channels?

Website widgets and standalone chat pages are currently supported, alongside OpenAPI and Webhook integrations. Native social channels are not yet available; contact our team to discuss your requirements.

Simple, transparent pricing

Choose the Plan That's Right for You

Plus

For small independent stores and export sites

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Most Popular

Pro

For growing support teams

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Business

Discuss your business requirements

Contact account manager
CustomContact Account Manager
  • Discuss member and channel capacity
  • Assess contact and AI credit needs
  • Review deployment and migration options
  • Discuss branding and domain requirements
  • Capabilities and delivery subject to an agreed scope

Free is available by default. Paid plans start a new service period after checkout.

Ready to Connect with Your Customers?

Set up your website support workspace and start helping your customers.

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